Customer Service
- Printing Information
You may choose for us to print the cards or you may order them unprinted. Prices shown on the site are for unprinted cards. Printing prices are based on the number of cards and envelopes being printed. All colors are included, except silver and gold, which are an additional $1.00 per card.
- Envelope Information
All invitation prices include envelopes. A return address is available on most envelopes for an additional charge.
- Assembly
Some cards displayed require assembly or die cut punch out. We offer these cards shipped either assembled or unassembled by choosing the option on the order form. If we assemble or punch out the cards, there is a $1.25 per card charge. If you do not choose to have them assembled or punched out, leave the box unchecked and we will ship them with one sample assembled or punched out as an example.
- Free Proof, Changes and Cancellations
French Blue offers one free proof with each order. We can fax or e-mail your proof within two business days. If no fax number is given, we will email the proof. We normally do not provide a proof on stationery, enclosure cards and stickers. There will be a $5.00 charge for each change after the first proof unless we are responsible for the error. We will be happy to cancel your order PRIOR to a proof being shown. If you must cancel after the proof is received or approved, there will be a $20.00 charge.
- Restocking and Cancellation Policy
There is a $20 cancellation fee 24 hours after your order has been placed.
- Turnaround and Shipping
We ship printed invitations within five business days after the approval of your proof. We offer Federal Express Ground and Express options. US Mail may be used at our discretion. Shipping charges will be estimated in your confirmation email.
- Typestyles
We offer our favorite typestyles in our font garden. If you do not see the one you are looking for, just let us know. We have hundreds and will help you find the perfect one!
- Custom Text
Having trouble with clever text? That is our specialty. french blue can draw on over a decade of graphic design and copy writing.Give us the basics of the event: Theme, time date, place and invitation desired and we will create the perfect copy. Many of our samples include examples of our text writing.
- Custom Design
French Blue can custom design any invitation for you. With custom colors, fonts and unique paper stock, you'll have a special invitation or note card that is all your own. Please contact us at the numbers listed below for additional information.
- Special Note
French Blue prints what is provided to us. Abbreviations, quotation marks, dashes, etc. will be printed exactly as you include them in the text. french blue is only responsible for text errors which are printed differently than what is shown on your proof or your order form.
- Contact Us
Feel free to e-mail us at contactus@frenchbluepapers.com with requests, questions or comments. You may also fax your inquiries to 512-474-5546. We will get back to you as quickly as possible. If you would like to speak to us directly, call 512-474-5585. If there is no answer, we are meeting with a client and will return your call as quickly as possible.
- Placing An Order
Ordering online provides the fastest service. Just click on the card that you are interested in and an order form will appear to lead you through the process. If you prefer, you may print out the order form and fax it to 512-474-5546.
We use secure email to transfer your credit card information.
All prices are in U.S. Dollars. We accept Visa and Mastercard.
